Date Effective 28/04/2025
1. Introduction
These Terms & Conditions govern your use of www.theblockflag.co.uk and the purchase of products from Foxtrot Two One Ltd, trading as and on behalf of The Block Flag. By using this site, you agree to comply with these Terms & Conditions. If you do not agree, please do not use this website.
2. Company Information
This website is operated by Foxtrot Two One Ltd, a company registered in Scotland. The company details are as follows:
- Company Name: Foxtrot Two One Ltd
- Company Number: SC761194
- Registered Address: 18 Payne Street, Glasgow, G4 0LF, Scotland
- Trading Name: The Block Flag
3. Orders
- All orders are subject to availability and acceptance.
- We reserve the right to refuse or cancel any order at our discretion.
- If there are any issues with your order, we will notify you promptly.
4. Payment
- We accept PayPal, Apple Pay, Google Pay, and all major credit and debit cards. Payments are processed securely through PayPal.
We do not see or store any of your payment details.
5. Shipping & Delivery
- Processing Time: All orders are typically dispatched within 3 business days. During busy periods, this may take longer. Preorder items will be dispatched once available. You will be notified of any changes to estimated dispatch dates.
- Shipping Method: All orders are shipped using Royal Mail 48 Tracked, and tracking details will be provided upon dispatch.
- Customs Duties: For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply once the package reaches the destination country.
- Mixed Orders: If you order both pre-order and in-stock items, your order will be held until the pre-order item is available unless you request a split shipment (additional shipping charges may apply).
6. Returns & Refunds
- Return Window: You may return your item within 14 days of receiving it, provided the item is in new, unused, and unopened condition (unless faulty).
- Refund Process: Once we receive and inspect your return, we will issue a refund to the original payment method within 7 business days.
- Faulty Items: If your item is faulty, please contact us immediately at [email protected] with details of the fault. We will offer a full refund or replacement if the item is deemed faulty.
- Non-Returnable Items: Some items, such as personalized products, underwear, or intimate wear, are non-returnable for hygiene reasons, unless faulty.
- Return Process: To initiate a return, please contact us at [email protected]. Customers are responsible for return shipping unless the item is faulty.
- Damaged or Lost Items:
- If your item is damaged upon receipt, please notify us immediately at [email protected]
- If your item is lost during delivery, please contact us as soon as possible for assistance at [email protected]
- If your item is damaged upon receipt, please notify us immediately at [email protected]
7. Limitation of Liability
Foxtrot Two One Ltd, trading as The Block Flag, will not be liable for any indirect, special, or consequential loss or damage arising out of the use of this website or the purchase of products.
8. Force Majeure
We will not be held liable for any failure to fulfill our obligations under these terms if such failure is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or disruptions in delivery.
9. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Scotland.
10. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page and will take effect immediately.