Return Window: You may return items within 14 days of receipt, provided the item is in new, unused, and unopened condition (unless faulty).
Refund Process: Once we receive and inspect your return, we will issue a refund to the original payment method within 7 business days.
Faulty Items: If your item is faulty, please contact us immediately at info@theblockflag.co.uk with details of the fault. We will offer a full refund or replacement if the item is deemed faulty.
Non-Returnable Items: Some items, such as personalized products, underwear, or intimate wear, are non-returnable for hygiene reasons, unless faulty.
Return Process: To initiate a return, please contact us at info@theblockflag.co.uk. Customers are responsible for return shipping unless the item is faulty.
Damaged or Lost Items:
If your item is damaged upon receipt, please notify us immediately at Info@theblockflag.co.uk
If your item is lost during delivery, please contact us as soon as possible for assistance at Info@theblockflag.co.uk
