Refund and Returns Policy

Date Effective: 28/04/2025

• Return Window: You may return items within 14 days of receipt, provided the item is in new, unused, and unopened condition (unless faulty).
  
  
• Refund Process: Once we receive and inspect your return, we will issue a refund to the original payment method within 7 business days.
  
  
• Faulty Items: If your item is faulty, please contact us immediately at [email protected] with details of the fault. We will offer a full refund or replacement if the item is deemed faulty.
  
  
• Non-Returnable Items: Some items, such as personalized products, underwear, or intimate wear, are non-returnable for hygiene reasons, unless faulty.
  
  
• Return Process: To initiate a return, please contact us at [email protected]. Customers are responsible for return shipping unless the item is faulty.
  
  
• Damaged or Lost Items:
  
  
  • If your item is damaged upon receipt, please notify us immediately at [email protected]
    
  • If your item is lost during delivery, please contact us as soon as possible for assistance at [email protected]